HOTEL FAQ

We accept various payment methods to make your stay easier: cash, credit/debit cards (Visa, Mastercard, Maestro), and American Express. All payments are secure to ensure a worry-free booking.

Modification or cancellation policies depend on the rate selected during booking. Some offers are flexible and allow free changes or cancellations, while others, which are more economical, may be non-refundable. We recommend checking the specific terms at the time of booking.

Yes, we regularly offer special deals for direct bookings on our website, as well as for early bird reservations. These offers vary depending on the period and availability, so don't hesitate to check our website for the best rates.

Check-in is available from 3 PM, while check-out is required by 12 PM. These times allow us to ensure optimal room preparation for every guest.

Yes, it is possible to request an early check-in or a late check-out, subject to availability. This service may incur additional charges. We recommend requesting this with the front desk in advance of your stay.

Yes, we offer a free luggage storage service. This allows you to drop off your bags before check-in or after check-out, so you can fully enjoy your day without any hassle.

Yes, all our rooms are equipped with air conditioning, free Wi-Fi and blackout curtains.

Our hotel does not offer rooms with balconies. However, our suites provide exceptional views of the Pantheon and the Sorbonne, perfect for fully experiencing Paris's historic charm.

We do not have wheelchair-accessible rooms. However, we offer rooms adapted for guests with visual impairments, to ensure an inclusive and comfortable stay.

L’inclusion du petit-déjeuner dépend du tarif choisi lors de la réservation. Il est également possible de l’ajouter à votre arrivée ou à tout moment pendant votre séjour pour plus de flexibilité.

Yes, we offer family-friendly options, with one room accommodating up to 4 people and two rooms accommodating up to 3 people.

We do not have connecting rooms. However, we can offer adjacent rooms upon request, subject to availability.

Yes, all our rooms can be arranged with twin beds upon request. We recommend informing the front desk before your arrival to ensure this arrangement.

A baby cot is available free for children up to 3 years old. It can be accommodated in all room categories, except for standard rooms. Extra beds are not available.

The rooms do not have a kettle or a coffee machine. However, coffee and tea are available for self-service in the hotel's library lounge.

Cancellation and modification policies vary depending on the rate you select when booking. Some flexible offers allow free cancellation or changes, while other rates, often more economical, are non-refundable. We recommend you carefully check the conditions at the time of booking to choose the option best suited for your stay.

No, pets are not allowed in the hotel. This policy allows us to ensure the comfort and well-being of all our guests.

A tourist tax may be applied in accordance with current regulations in Paris.

The hotel enjoys a prime location in the heart of the Latin Quarter, close to iconic Parisian landmarks such as the Pantheon, the Luxembourg Gardens, and Notre-Dame Cathedral. These must-see attractions are within walking distance, allowing you to fully immerse yourself in Paris's rich historical and cultural heritage.

The hotel is located at 7-9 rue Malebranche, 75005 Paris, in the 5th arrondissement, in the heart of the Latin Quarter. Easily accessible by public transport (RER B, metro lines 10, 4 and 7, as well as several bus lines), it is an ideal starting point for exploring Paris, whether you arrive by train or plane.

The hotel does not have private parking. However, public parking is available very close by: Parking Indigo Panthéon Soufflot, ideal for convenient parking during your stay in Paris.

The property is easily accessible from major arrival points:

• Paris-Charles de Gaulle Airport: approximately 42 km
• Paris-Orly Airport: approximately 16 km
• Gare de Lyon: approximately 4 km
• Gare du Nord: approximately 7 km
• Gare de l’Est: approximately 7 km
• Gare Saint-Lazare: approximately 6 km
• Gare Montparnasse: approximately 3 km

These distances ensure quick access to the hotel from anywhere in the Paris region.

‍Metro & RER 

• RER B – Luxembourg station: 4 minutes on foot
• Line 10 – Cluny-La Sorbonne station: 8 minutes on foot
• Line 4 – Saint-Michel Notre-Dame station: 10 minutes on foot
• Line 7 – Place Monge station: 12 minutes on foot

Bus:

• Lines 84 and 89 – Luxembourg stop: 3 minutes on foot
• Line N123 – Luxembourg stop: 4 minutes on foot
• Lines 21, 24, and 27 – Saint-Jacques – Gay-Lussac stop: 5 minutes on foot
• Line 38 – Luxembourg stop: 5 minutes on foot

This excellent transport network provides easy access to the capital's main districts and attractions

Many restaurants, bistros, and cafes are just a short walk from the hotel, offering a wide variety of cuisines. Our front desk team will be happy to recommend the best local spots to suit your tastes: French cuisine, traditional Latin Quarter restaurants, or more contemporary dining options.

Yes, the reception can arrange a taxi upon request. 

No, the hotel does not have a bar accessible to guests. However, a water fountain and a coffee machine are available in the reception area for a refreshing break at any time of day.

Yes, we offer gluten-free options for breakfast. We recommend that you inform us when making your reservation or upon arrival at the latest to ensure availability.

Yes, a transfer service to and from Parisian airports can be arranged upon request. Please feel free to contact reception prior to your stay to organize your journey for a smooth arrival.

Hôtel Madeleine de Senlis offers a full range of services for a comfortable stay in the heart of Paris:

• Air conditioning in rooms
• Free Wi-Fi
• Luggage storage
• In-room safe
• Pool access
• Breakfast served in the dining room or in your room
• Lounge area
• Concierge and dry cleaning service
• 24-hour front desk

The pool is exclusively for hotel guests. One-hour private slots are available for enhanced comfort, as well as a shared slot. This system ensures a calm and pleasant experience during your stay in Paris.

Yes, it is absolutely possible to book your slot in advance. Please contact reception to arrange your access based on your availability.

Access to the pool is completely free for all hotel guests.

The pool is heated to a comfortable 32°C, perfect for relaxing all year round.

No, the hotel does not offer swimsuit rentals or sales. We recommend bringing your own before your arrival.

Yes, towels are available upon request, as part of our eco-friendly initiative to reduce waste.

Bathrobes and slippers are always provided as part of your reservation.

No, no lockers are available on site. We recommend changing directly in your room before heading to the space.

Yes, drinks are allowed. However, we kindly ask that you avoid bringing glass containers for safety reasons.

Yes, minors are welcome, provided they are accompanied and under the supervision of an adult.

To maintain water quality and ensure the proper functioning of the facilities, it is strictly forbidden to add any products to the pool (bath bombs, oils, foams, or any other similar products). Failure to comply with this rule may result in the temporary closure of the pool and a penalty of €300.